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I HAVE NOTICED THE FOLLOWING PROBLEM(S)
Check-In inventory / Report a problem during my stay
My room
*
Select your room
ADO 39-01
ADO 39-11
ADO 39-12
ADO 39-13
ADO 39-14
ADO 39-21
ADO 39-22
ADO 39-23
ADO 39-24
ADO 39-31
ADO 39-32
ADO 39-33
ADO 39-34
ADO 39-41
AFR 7-01
AFR 7-11
AFR 7-12
AFR 7-21-24
AFR 7-22
AFR 7-23
AGE 228
AIX 11-21
ALZ 113-11
ALZ 113-12
ALZ 113-13
ALZ 113-14
ALZ 113-21
ALZ 113-22
ALZ 113-23
ALZ 113-24
ALZ 113-31
ALZ 113-32
ALZ 113-33
ALZ 113-34
ALZ 113-41
ALZ 113-42
ALZ 113-43
ALZ 113-44
ALZ 2-51
ALZ 2-52
ALZ 2-53
ALZ 2-54
ALZ 2-55
AMB 104
ANK 186-01
ANK 186-02
ANK 186-11
ANK 186-12
ANK 186-13
ANK 186-14
ANK 186-21
ANK 186-22
ANK 186-23
ANK 186-24
ANK 186-31
ANK 186-32
ANT 1-01
ANT 1-02
ANT 1-03
ANT 1-04
ANT 1-11
ANT 1-12
ANT 1-13
ANT 1-14
ANT 1-21
ANT 1-22
ANT 1-23
ANT 1-24
ANT 1-31
ARD 5-01
ARD 5-02
ARD 5-03
ARD 5-04
ARD 5-05
ARD 5-06
ARD 9-11
ARD 9-12
ARD 9-13
ARD 9-14
ARD 9-22
ARD 9-23
ARD 9-31
ARD 9-32
ARD 9-33
ARD 9-34
ARL 81-01
ARL 81-02
ARL 81-11
ARL 81-12
ARL 81-13
ARL 81-14
ARL 81-15
ARL 81-21
ARL 81-22
ARL 81-23
ARL 81-24
ARL 81-25
ARL 81-26
ARL 99-01
ARL 99-02
ARL 99-03
ARL 99-11
ARL 99-12
ARL 99-13
ARL 99-14
ARL 99-21
ARL 99-22
ARL 99-23
AUG 10-11
AUG 10-12
AUG 10-13
AUG 10-21
AUG 10-22
AUG 10-23
AUG 10-24
AUG 10-31
AUS 7
AZA 1-31
AZA 1-32
AZA 1-33
AZA 1-34
BAK 38-11
BAK 38-12
BAK 38-21
BAK 38-22
BAK 38-23
BAK 38-31
BAK 38-32
BEE 32-11
BEE 32-12
BEE 32-13
BEG 83-01
BEG 83-11
BEG 83-12
BEG 83-13
BEG 83-21
BEG 83-22
BEG 83-23
BEG 90-01
BEG 90-02
BEG 90-03
BEG 90-11
BEG 90-12
BEG 90-13
BEG 90-14
BEG 90-22
BEG 90-23
BEL 168-21
BEL 168-22
BEL 168-23
BEN 3-41
BEN 3-42
BEN 3-43
BET 45-21
BET 45-22
BET 45-23
BET 45-24
BET 45-31
BIR 1-01
BIR 1-02
BIR 1-11
BIR 1-12
BIR 1-13
BON 121-11
BON 121-12
BON 121-13
BON 121-14
BON 121-15
BON 121-16
BRA 5-01
BRA 5-11
BRA 5-12
BRA 5-13
BRA 5-14
BRA 5-15
BRA 5-16
BSI 7-41
BSI 7-42
BSI 7-43
BSI 7-44
BSI 7-45
BVD 121
CAP 60-21
CAP 60-22
CAP 60-23
CAP 60-31
CAP 60-32
CAS 34-21
CAS 34-22
CAS 34-23
CAS 34-24
CAS 34-25
CES 260-01
CES 260-11
CES 260-12
CES 260-13
CES 260-15
CES 260-21
CES 260-22
CES 260-23
CES 260-25
CES 260-32
CES 260-33
CES 80-2
CES 80-3
CHA 46-01
CHA 46-02
CHA 46-03
CHA 46-04
CHA 46-11
CHA 46-12
CHA 46-13
CHA 46-14
CHA 46-15
CHA 46-21
CHA 46-22
CHA 46-23
CHA 46-24
CHA 46-31
CHI 29-01
CHI 29-02
CHI 29-11
CHI 29-12
CHI 29-21
CHI 29-22
CHI 29-23
CHI 29-31
CHI 39-01
CHI 39-02
CHI 39-03
CHI 39-11
CHI 39-12
CHI 39-13
CHI 39-21
CHI 39-22
CHI 39-23
CHI 39-31
COM 31
COS 86
CRL 8-01
CRL 8-02
CRL 8-03
CRL 8-11
CRL 8-12
CRL 8-13
CRL 8-14
CRL 8-21
CRL 8-22
CRL 8-23
CRL 8-24
CRL 8-31
DID 169-21
DID 169-22
DID 169-23
DID 169-24
EDO 3-11
EDO 3-12
EDO 3-13
EGL 24-11
EGL 24-12
EGL 24-21
EGL 24-22
EGL 24-23
EIC 36-01
EIC 36-02
EIC 36-11
EIC 36-12
EIC 36-13
EIC 36-14
EIC 36-15
EIC 36-21
EIC 36-22
EIC 36-23
EIC 36-24
EIC 79-11
EIC 79-12
EIC 79-13
EIC 79-21
EIC 79-22
ELI 6-21
ELI 6-22
ELI 6-23
ELI 6-24
ENG 11-31
ENG 11-32
ENG 11-33
ENG 11-34
ENG 11-41
ENG 11-42
EPE 1
EPE 2
ESC 179-00
ESC 179-11
ESC 179-12
ESC 179-13
ESC 179-14
FED 1-11
FED 1-12
FED 1-13
FED 1-14
FED 1-15
FED 1-16
FED 1-17
FED 1-21
FED 1-22
FED 1-23
FED 1-24
FED 1-25
FED 1-26
FED 1-27
FED 1-31
FED 1-32
FED 1-33
FED 1-34
FED 1-35
FED 1-36
FED 1-37
FED 1-41
FED 1-42
FIS 105-41
FIS 105-42
FIS 105-43
FIS 105-44
FLS 11-11
FLS 11-12
FLS 11-13
FLS 11-21
FLS 11-22
FLS 11-31
FLS 11-32
FOR 1-21
FOR 1-22
FOR 1-23
FOR 1-24
FOR 1-25
FRA 32-01
FRA 32-02
FRA 32-03
FRA 32-04
FRA 32-11
FRA 32-12
FRA 32-13
FRA 32-21
FRA 32-22
FRA 32-23
FRE 2-01
FRE 2-11
FRE 2-12
FRE 2-13
FRE 2-14
FRE 2-15
FRE 2-21
FRE 2-22
FRI 19-01
FRI 19-02
FRI 19-11
FRI 19-12
FRI 19-21
FRI 19-22
GAR 27-71
GAR 27-72
GAR 27-73
GAR 27-81
GAR 27-82
GAR 4-41
GAR 4-42
GAR 4-43
GAR 4-44
GAR 4-45
GOD 23-01
GOD 23-02
GOD 23-03
GOD 23-11
GOD 23-12
GOD 23-13
GOD 23-21
GOD 23-22
GOD 23-23
GOD 23-31
GOD 23-32
GOD 23-33
GRE 7-01
GRE 7-02
GRE 7-03
GRE 7-04
HAM 202-11
HAM 202-12
HAM 202-13
HAM 202-14
HEED
HEN 17
HEN 18-01
HEN 18-02
HEN 18-03
HEN 18-04
HEN 18-05
HEN 18-11
HEN 18-12
HEN 18-13
HEN 18-14
HEN 18-15
HER 66-31
HER 66-32
HER 66-33
HIP 24-01
HIP 24-02
HIP 24-11
HIP 24-12
HIP 24-13
HIP 24-21
HIP 24-22
HIP 24-23
HOL 149
HOL 49-11
HOL 49-12
HOL 49-13
HOL 49-14
HOL 49-31
HOL 49-33
HUB 37-11
HUB 37-12
HUB 37-13
HUB 37-14
HUB 37-21
HUB 37-22
HUB 37-23
HUB 37-24
HUB 37-31
HUB 37-32
JEA 1-11
JEA 1-12
JEA 1-13
JEA 1-14
JEA 1-15
JEA 2-31
JEA 2-32
JEA 2-33
KEN 46-11
KEN 46-12
KEN 46-13
KEN 46-14
KIE 71-11
KIE 71-12
KIE 71-13
KIE 71-14
KIE 71-21
KIE 71-22
LAU 11-11
LAU 11-12
LAU 11-13
LAU 11-14a
LAU 11-14b
LEO 14-01
LEO 14-02
LEO 14-23
LEO 14-33
LEO 15-01
LEO 15-02
LEO 15-03
LEO 15-04
LEO 15-11
LEO 15-12
LEO 15-13
LEO 15-14
LEO 15-21
LEO 15-22
LEO 15-23
LEO 15-24
LEO 5-21
LEO 5-22
LEO 5-23
LEO 5-24
LIB 38-31
LIB 38-32
LIB 38-33
LIB 38-41
LIB 38-42
LIB 57
LIS 35-01
LIS 35-02
LIS 35-11
LIS 35-12
LIS 35-13
LIS 35-21
LIS 35-22
LIS 35-23
LUX 193-11
LUX 193-12
LUX 193-13
LUX 193-14
LUX 193-15
LUX 53-01
LUX 53-11
LUX 53-12
LUX 53-13
LUX 53-21
LUX 53-22
LUX 53-23
LUX 53-24
LUX 62-01
LUX 62-02
LUX 62-03
LUX 62-04
LUX 62-05
LUX 62-11
LUX 62-12
LUX 62-13
MCM 3-01
MCM 3-02
MCM 3-11
MCM 3-12
MCM 3-13
MCM 3-21
MCM 3-22
MCM 3-31
MCM 3-32
MEN 101-21
MEN 101-22
MEN 101-23
MEN 101-24
MERL 59
MET 35-11
MET 35-12
MET 35-21
MET 35-23
MET 35-31
MET 35-32
MET 35-33
MET 35-41
MET 35-42
MET 35-43
MET 35-51
MET 35-52
MIC 47-41
MIC 47-42
MIC 47-43
MIL 106-01
MIL 106-02
MIL 106-11
MIL 106-12
MIL 106-13
MIL 106-14
MIL 106-21
MIL 106-22
MIL 106-23
MIL 106-24
MIL 84-01
MIL 84-02
MIL 84-03
MIL 84-04
MIL 84-05
MIL 84-06
MIL 84-11
MIL 84-12
MIL 84-13
MIL 84-14
MIL 84-15
MIL 84-21
MIL 84-22
MIL 84-23
MIL 84-24
MIL 84-25
MLU 12-01
MLU 12-02
MLU 12-11
MLU 12-12
MLU 12-13
MLU 12-21
MRI 106-01
MRI 106-11
MRI 106-12
MRI 106-13
MRI 106-21
MRI 106-22
MRI 106-23
MRX 17-01
MRX 17-02
MRX 17-11
MRX 17-12
MRX 17-13
MRX 17-21
MRX 17-22
MRX 17-23
MRX 17-31
MRX 17-32
MRX 17-33
MRX 17-34
MUG 147-1.1
MUG 147-1.2
MUG 147-1.3
MUG 147-2.1
MUG 147-2.2
MUG 147-2.3
MUG 147-2.4
MUG 147-2.5
NAP 43-31
NAP 43-32
NAP 43-33
NAP 43-34
NAP 43-35
NDA 16-31
NDA 16-32
NDA 16-33
NDA 16-34
NDA 16-35
NDA 16-36
NDA 16-37
NDA 16-38
NEI 52-21
NEI 52-22
NEI 52-23
NEU 178-01
NEU 178-02
NEU 178-03
NEU 178-11
NEU 178-12
NEU 178-13
NEU 178-14
NEU 178-15
NEU 178-21
NEU 178-22
NEU 178-23
NEU 344-11
NEU 344-12
NEU 344-21
NEU 344-22
NEU 344-31
NEU 344-32
NTB 3-01
NTB 3-02
NTB 3-11
NTB 3-12
NTB 3-21
NTB 3-22
OPPENHEIM
PAR 20-71
PAR 20-72
PAR 20-81
PAR 20-82
PAR 20-83
PIL 52
PRC 22-01
PRC 22-11
PRC 22-12
PRC 22-13
PRC 22-21
PRC 22-22
PRC 22-23
PRC 22-31
PRC 23-01
PRC 23-11
PRC 23-12
PRC 23-13
PRC 23-21
PTR 15
PTR 17
RED 8-01
RED 8-02
RED 8-03
RED 8-04
REN 5-01
REN 5-02
REN 5-03
RIZ 188-21
RIZ 188-22
RIZ 188-23
RIZ 188-24
RIZ 188-25
ROC 17-11
ROC 17-12
ROC 17-13
ROC 17-14
ROC 17-15
ROC 17-16
ROC 17-17
ROC 17-21
ROC 17-22
ROC 17-23
ROC 17-24
ROC 17-25
ROC 17-26
ROC 17-27
ROC 17-28
ROC 17-29
ROC 17-30
ROD 17
ROL 365-01
ROL 365-11
ROL 365-12
ROL 365-13
ROL 365-21
ROL 365-22
ROL 365-23
ROM 20/22
ROY 49-51
ROY 49-52
ROY 49-54
ROY 49-55
SCHEFFER 21-25
SEP 11-21
SEP 11-22
SEP 11-23
SEP 11-31
SEP 11-32
SEP 11-33
SEP 11-34
SIG 22-11
SIG 22-12
SIG 22-13
SIG 22-14
SIG 22-15
SRC 146-01
SRC 146-02
SRC 146-03
SRC 146-04
SRC 146-05
SRC 146-11
SRC 146-12
SRC 146-13
SRC 146-21
SRC 146-22
SRC 146-23
SRC 148-01
SRC 148-11
SRC 148-12
SRC 148-21
SRC 148-22
SRC 148-23
STA 6-01
STA 6-02
STA 6-03
STA 6-11
STA 6-12
STA 6-13
STA 6-21
STA 6-22
STA 6-23
STA 6-31
STR 56-31
STR 56-32
STR 56-33
STR 56-34
STR 56-41
STR 56-42
STR 56-43
STR 56-44
TRE 12
TRE 13
TRE 24
TRE 25
TRE 88-11
TRE 88-12
TRE 88-13
VIC 81-01
VIC 81-02
VIC 81-03
VIC 81-11
VIC 81-12
VIC 81-13
VIC 81-21
VIC 81-22
VIC 81-23
VIC 81-31
VIC 81-32
VIC 81-33
WIL 44-01
WIL 44-02
WIL 44-03
WIL 44-04
WIL 8-21
WIL 8-22
WIL 8-23
My email
*
a valid one
I received my keys on
Date Format: MM slash DD slash YYYY
The problem(s) is/are located in:
*
My room
Common parts
Both
Following item(s) is/are missing or need to be fixed:
Mattress
Bedspring
Sheets
Mattress Overlay
Duvet(s)
Pillow(s)
Television
Remote control
Decoder / Box / Chromecast
Cables
Lighting
Ceiling light
Bulbs
Bedside lamp
Switches
Windows
Curtain(s) / Store(s)
Lock
Handle
Trash can
Drawers
Desk
Chair(s)
Shelves
Doors
Hangers
Radiator / Heating
Walls
Plinths
Floor
Plug(s)
Multiple socket(s)
Board
Towels
My problem is regarding:
Disinsection
Electrical failure
Home appliance
Internet connection
Water flow
Other(s)
Deart tenant,
Please locate the electrical switchboard inside your residence.
Once done, please follow the instructions in this video:
https://youtu.be/f8mihRYGi3E?t=24
If your problem is not solved, please contact us through this form.
Deart tenant,
Dryer:
Please follow the instructions in this video:
Tutorial
Washing machine:
Please follow the instructions in this video:
Tutorial
Dishwasher:
Please follow the instructions in this video:
Tutorial
Oven:
Please follow the instructions in this video:
Tutorial
Hob:
If you're facing any problem with your hob, please visit
this link
.
If your problem is not solved, please contact us through this form.
Deart tenant,
Unclog a sink:
Please follow the instructions in this video:
Tutorial
If your problem is not solved, please contact us through this form.
Deart tenant,
In case of Internet down/slow, please follow the instructions in this video:
Tutorial
If your problem is not solved, please contact us through this form.
Deart tenant,
If your room requires disinsection, the tenant will be legally partially responsible. The professional's intervention will be billed equally between the tenant and the landlord of the accommodation.
Priority
*
Urgent
High
Normal
Low
I noticed following problem
*
(Please give us a maximum of details)
Pictures
*
* Mandatory
Drop files here or
Accepted file types: jpg, gif, png, jpeg, pdf.
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